Cancellation Policy
A legal disclaimer
1) Standard bookings (1–7 riders)
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Cancel ≥ 72 hours before pickup: Full refund (less any non-refundable payment processing fees charged by your bank/gateway).
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Cancel 48–71 hours before pickup: 50% refund.Cancel < 48 hours before pickup or no-show: No refund.
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Free reschedule
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One free reschedule if requested ≥ 48 hours before pickup, subject to availability.
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Changes requested < 48 hours before pickup are treated as a cancellation (see above).
2) Group bookings (4+ riders) or Private Events
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A 20% non-refundable deposit is due at booking.
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Balance due 7 days before pickup.
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Cancel ≥ 7 days: refund of any amount paid minus the 20% deposit.
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Cancel 3–6 days: 50% refund of the total booking value.
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Cancel < 72 hours or no-show: No refund.
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One free reschedule if requested ≥ 7 days prior; later changes are treated as cancellations.
3) Weather & Safety
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Your safety comes first. We may modify, delay, or cancel where conditions are unsafe (e.g., extreme winds, thunderstorms, official trail closures, hazardous heat, lightning, or operational safety issues).
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If BellaRide cancels for safety/operational reasons, you can choose a free reschedule or a full refund.
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Light rain or variable weather does not automatically trigger cancellation.
4) Late arrivals, early returns & partial use
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Please arrive 10 minutes early for briefing and setup.
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If you arrive 30+ minutes late, it may be treated as a no-show (no refund); we’ll accommodate you if we can, but return time remains 3:00 pm.
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Early returns or unused time are not eligible for refunds or credits.
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If you end your ride early due to a covered safety cancellation declared by BellaRide, we’ll offer a pro-rata credit or reschedule at our discretion.
5) Add-ons & Accidental Damage Cover (ADC)
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ADC and accessory fees are refunded in full if the entire booking is cancelled within a refundable window or by BellaRide for safety.
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If only some riders cancel (within the refundable window), their ADC/add-ons are refunded with their booking portion.
6) Gift cards & promotions
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Gift cards and promotional vouchers are non-refundable and not redeemable for cash.
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Discounts/promotions apply once per booking unless stated otherwise. If you reschedule, the promotion must still be valid on the new date or it may not apply.
7) Third-party vouchers / agents
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If you booked through a third party (e.g., OTA, hotel, experience platform), their terms and refund processesapply. Please contact them directly to cancel or reschedule.
8) Force majeure
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For events beyond reasonable control (e.g., extreme weather events, government directives, emergencies), we’ll reschedule where possible or provide a refund consistent with consumer law and the situation.
9) How to cancel or reschedule
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Use the “Manage booking” link in your confirmation email, or email [your email] with Booking ID, name, and date.
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Requests are timestamped when received in our system/email inbox.
10) Refund method & processing times
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Refunds are returned to the original payment method.
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Payment processing fees charged by banks/gateways are usually non-refundable.
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Please allow 5–10 business days for funds to appear, depending on your bank.
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Any pre-authorisation holds (e.g., $200 per e-bike) are released by your bank after return; banks typically release holds within 3–7 business days.